Returns & Exchange Policy

CANCELLATION, RETURN / EXCHANGE & REFUND

 

  • HOW CAN I CANCEL AN ORDER?
  • You can cancel you order within 6 hours of placing the order via Whatsapp. You can opt to cancel order by clicking the cancel order button in the Order confirmation message.
  • HOW DO I RETURN / EXCHANGE A PRODUCT?
  • In case of returns/exchange, visit the returns section on the website or click hereto raise a return request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment.
  • Please note that handling fee of INR 200 is charged for returns.
    In addition, order placed during any sale (eg: BOGO) which includes free products are not eligible for returns / exchanges.
  • WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?
  • We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, please visit the returns section on the website or click hereto raise a return request if you receive any wrong order.
  • WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER?
  • Return request needs to be raised within 7 days of the delivery date.
  • I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?
  • For return / exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For further assistance please get us in touch:

    Instagram: @feywear.com
    Whatsapp :+91 9368095597
  • WHEN WILL I GET MY REFUND?
  • It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 72 hours.
  • Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
  • HOW DO I GET MY REFUND FOR DISCOUNTED ITEMS?
  • In case of orders placed with discount is returned, the discount will be waived of and the products will be billed on MRP. The balance amount will be refunded as store credit.
  • HOW DO I GET MY REFUND FOR PREPAID ORDERS?
  • For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not, please get in touch with your respective bank.
  • Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
  • HOW DO I GET MY REFUND FOR CASH ON DELIVERY ORDERS?
  • Once the product(s) reaches us and passes the QC, refund in the form of store credit will be sent to the registered E-mail and WhatsApp number.
  • HOW DO I CHECK THE STATUS FOR MY RETURNED ORDER?

For further information on your returned order, you may log into your account or reach us at:
Instagram: @feywear.com
Whatsapp :+91 9368095597

 

PAYMENTS

  • MY PAYMENT WAS DEDUCTED FROM THE BANK ACCOUNT BUT THE ORDER WASN’T PLACED. WHAT SHOULD I DO?

In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at:
Instagram: @feywear.com
Whatsapp :+91 9368095597

We will verify and get back to you at the earliest